What are my payment options?

We accept all major credit cards, PayPal, Amazon Pay, and Afterpay.

When should I expect a refund on my returned order?

Generally return processing takes 2-3 weeks. Please be aware that it may take longer during peak holiday seasons.

Can I cancel my order?

Unfortunately, once an order is placed we cannot cancel it. You are welcome to return the item after receiving it, subject to our standard return policy.

Will I be notified when my order ships?

Yes. On the day your order is scheduled to ship, a shipping confirmation email containing your UPS tracking number will be sent to the email address you used when placing your order.

Do you ship overnight (NDA)?

We process orders the day they are placed and are guaranteed to leave our warehouse the next business day. For example, if you place an order on Thursday, it will ship out on Friday for arrival on Monday.

Do you ship to Canada?

Yes, we ship to Canada. Please refer to our Canadian Shipping Policy for specific details regarding rates and delivery times.

Why does my wreath appear small?

Wreaths need to be fluffed and shaped to reach their full measured size. We package our wreaths tightly for your protection to ensure that they will not get damaged during transit.

Why is there a section of lights out on my strand of lights?

First, check each bulb to see that it is fully inserted into the socket. This is the most common cause. Second, check if the bulb wires are making proper contact; remove the bulb and adjust the wire if necessary.

The flocking is coming off my flocked tree, wreath, or garland. Is it defective?

No. A flocked tree is covered with a sprayed-on, fibrous material to imitate snow. Flocking is looser than frosting and can crumble off with movement or handling. This is normal behavior.

How do I learn about discounts, deals, and sales?

The best way to stay updated on our latest discounts, deals, and sales is to sign up for our email newsletter, which you can find at the bottom of our website.

Do you offer wholesale pricing?

We only offer wholesale pricing to retail operators with a resale certificate. If you are a certified reseller, please visit Northlightseasonal.com to apply.

Why is the same item listed twice at two different prices?

We buy inventory in bulk at different times. Occasionally, one listing may be priced to liquidate, and once that specific stock is gone, the price will revert to the standard listing.

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