Return & Cancellation Policy
Can I cancel my order?
Unfortunately once an order is placed we cannot cancel the order. Once you receive your order you are more than welcome to return it, but our standard return policy will apply.
Can I return my order?
If you change your mind about a purchase or no longer need the merchandise, you can return it to us for store credit or a refund provided that:
We receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first)
AND
Merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
Do I have to pay for return shipping?
If you opt for store credit instead of a refund, Christmas Central will email you a pre-paid return shipping label. If you’re in need of a label please contact a Christmas Central representative. You will be responsible for printing out the label and taking the package to a FedEx drop off location. Check http://www.fedex.com/locate/index.html to find a FedEx location near you.
Note: Free return shipping is only available to the lower 48 states
If you would prefer a refund back to the original payment method, you will be
responsible for return shipping and a 10% restocking fee will be deducted from your
refund. You can ship your order back via the carrier of your choice. Please be sure to
use a traceable method to ensure a safe and documented delivery.
Original shipping charges are non-refundable
How does store credit work?
Once your return has been processed our returns department will email you your store credit code. The code will be for the full value of the merchandise returned; you can then use the code to place a new order.
Where do I ship returns?
Christmas Central
Attn: Returns
85 Innsbruck Drive
Cheektowaga NY 14227
Do I need an RMA#?
Christmas Central does not use RMA#’s
Do I have to include any paper work with my return?
Include a copy of your invoice with your email address
How long until I receive my store credit or refund?
Generally return processing takes 2-3 weeks, during peak holiday season it may take longer.
Can I exchange my order?
To exchange an order please follow the return instructions above, Christmas Central will send you a store credit that you can use to place a new order.
What if there is a problem with my order?
Please promptly inspect items upon receipt, if there is a problem you must contact
us within 7 days of receiving your order. We will gladly troubleshoot the problem
for you and find the best solution for the issue. Do not send damaged, defective or
wrong merchandise back to us unless instructed to do so by a Christmas Central
representative.
We cannot take back defective items after the stated time frame, if your item(s)
breaks after normal use check our warranty page - your item might still be under its
manufacturer’s warranty. Christmas Central is not the manufacturer; any warranty will
be honored by the manufacturer.
Non-Returnable Items
Unless we made a mistake in your order the following items are non-returnable under
any circumstances:
Giant Everest trees
Grand Teton trees
Food items
Patio furniture sets
Life-Size nativities
Clothing
How to contact us
Email: customerservice@christmascentral.com
Phone: 1-800-433-0038 (or) 716-706-0320
Live Chat (located at the top right hand side of website)
Business hours are from 8:30 a.m. - 5:00 p.m. EST, Monday - Friday, excluding
holidays.
