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Our Policies

Please read thoroughly to understand our shipping policies. Please understand that due to a high volume of customer orders, ground shipments could possibly be delayed during the extremely busy time frame of November through December.

GENERAL SHIPPING INFORMATION:

Most packages are shipped from our Cheektowaga, N.Y. warehouse, where they are processed and ship within approximately two business days of the order being placed. Delivery time may be delayed based on: how the product is shipped, if the product is back-ordered, if the order is placed during the holiday season (November-December), or extreme weather conditions.

We cannot guarantee an exact date of delivery for ground shipments. Express shipments are guaranteed barring any uncontrollable acts of God.

We ship via UPS, UPS Mail Innovations, UPS SurePost, and USPS.

Large items are shipped via freight truck. You will be emailed tracking and carrier information upon shipment.

We offer FREE GROUND SHIPPING on all Christmas Central orders over $77 to the contiguous USA. Orders under $77 will be charged a $7 flat rate to the contiguous USA. The shipping promotion cannot be combined with any other codes or promotions. We do offer express shipping options. The free shipping promotion does not apply to express services.

Business days are Monday through Friday, end at 12 a.m. EST, and exclude all federal U.S. holidays.

APO OR FPO ADDRESSES:

Unfortunately, we cannot ship any order to an APO or FPO address. Any order being shipped to one will be canceled.

SHIPPING TIME FRAME:

Ground packages will be processed and shipped approximately two business days after payment is received.

Express packages are processed and shipped one business day after payment is received. Express packages may ship via air or ground service and are rushed to the front of our shipping lines.

Approximate Transit Times: Calculated after an order is processed, and package leaves our Buffalo, NY warehouse.
Shipping times may vary.

STANDARD SHIPPING OPTIONS

Ground to the lower 48 states

2-7 business days

Ground to Hawaii, Alaska & Puerto Rico

3-7 business days

EXPRESS SHIPPING OPTIONS

3-day service to the lower 48 states

3 business days

3-day service to Hawaii, Alaska & Puerto Rico

3 business days to metro areas

2-day service to the lower 48 states

2 business days

2-day service to Hawaii, Alaska & Puerto Rico

2 business days to metro areas

1-day service to the lower 48 states

1 business day

1-day service to Hawaii, Alaska & Puerto Rico

1 business day to metro areas

REQUESTS TO ALTER DELIVERIES:

Christmas Central cannot change shipping addresses, schedule a delivery time, give delivery instructions, or hold for a different delivery date for any package shipped.

For packages shipped via UPS:

UPS offers shipping changes to be made through its My Choice program if a package is not already “out for delivery”.
More information can be found at UPS.com.

For packages shipped via USPS:

USPS offers shipping changes to be made through its Package Intercept program if a package is not already "out for deliver".
More information can be found at USPS.com.

For orders shipped via freight:

We will email you delivery instructions, and the freight company will also call to schedule your delivery. To streamline your delivery process, please provide a current phone number and email address when placing your order.

Packages Returned to Sender:

Refused packages or packages that fail to deliver will not be re-shipped at ChristmasCentral.com’s expense. Customers must contact ChristmasCentral.com to be advised of additional shipping charges. This must occur within 10 business days of order placement.

SHIPPING QUESTIONS?

Email: sales@christmascentral.com
Phone: 1-844-726-8297 (or) 716-706-0321
Live Chat
Communication lines will be open during business hours:
Monday - Friday 8:30 am - 5:00 pm Eastern Time.
Excludes Holidays

Please read thoroughly to understand our Canadian shipping policies.

GENERAL SHIPPING INFORMATION:

We have partnered with UPS to allow our Canadian customers to place orders and have them shipped to Canada for ONE LOW PRICE. Our low Canadian shipping rates include all duties, taxes, brokerage, shipping & handling charges.

Non-express services: Canadian orders currently ship twice a week during the non-peak season (January–September). Canadian orders containing items that are not stored at our main warehouse must be shipped to our Cheektowaga headquarters first, where the appropriate customs paperwork will be completed, prior to those orders being shipped over the border.

Express orders ship the following business day after we process your payment. If an express order needs to be sent to our main headquarters for customs paperwork, it will ship to Cheektowaga with express shipping, prior to being shipped over the border. Delivery time may be delayed based on how the product is shipped, if the product is back-ordered, or extreme weather conditions.

We cannot guarantee an exact date of delivery for ground shipments. Express shipments are guaranteed barring any uncontrollable acts of God.

WHAT ARE MY SHIPPING OPTIONS & TIME FRAMES?

We offer ground and express shipping to Canada. Business days are Monday through Friday, end at 12 a.m. EST, and exclude all federal U.S. holidays.

Ground Shipping: About 5-10 business days

Express Shipping: About 2-3 business days

*Please keep in mind that Canadian transit times could be subject to delays with customs. This is completely out of our control, and due to customs’ security measures.

WHAT FEES DO I HAVE TO PAY?

None! You will never receive a call from UPS saying you owe money for duties, taxes, customs, or brokerage.

HOW MUCH DO YOU CHARGE FOR CANADIAN SHIPPING?

Ground shipping: Flat rate of $27 USD plus a 12% tax for GST and PST.

Express shipping: Does not offer a flat rate and the amount will depend on the items you are purchasing. Express shipping rates are displayed at checkout. Express orders also pay a 12% tax for GST and PST of your order total.

WHAT IS THE EXCHANGE RATE YOU CHARGE?

All items, shipping prices, and taxes are shown in U.S. dollars. The exchange rate you will pay is based on what your credit card company or bank is charging for that given day.

WHAT IS YOUR RETURN POLICY ON CANADIAN ORDERS?

There are no return policy changes for Canadian customers.
CLICK HERE to view our return policy.

HOW DO I TRACK MY ORDER?

When your order ships you will receive a UPS tracking number. Once you receive that email you can go to the UPS website and track your order.

MORE CANADIAN SHIPPING QUESTIONS?

Email: sales@christmascentral.com
Phone: 1-844-726-8297 (or) 716-706-0321
Live Chat
Communication lines will be open during business hours:
Monday - Friday 8:30 am - 5:00 pm Eastern Time.
Excludes Holidays

Please read thoroughly to understand our international shipping policies.

GENERAL SHIPPING INFORMATION:

We have partnered with UPS to allow our customers worldwide to place orders and have them shipped with all duties, taxes, and fees paid for. We only ship using UPS Worldwide Express.

International orders containing items that are not stored at our main warehouse must be shipped to our Cheektowaga headquarters first, where the appropriate customs paperwork will be completed, prior to those orders being shipped over the border.

Express orders ship the following business day after we process your payment. If an express order needs to be sent to our main headquarters for customs paperwork, it will ship to Cheektowaga with express shipping, prior to being shipped over the border. Delivery time may be delayed based on how the product is shipped, if the product is back-ordered, or extreme weather conditions.

We cannot guarantee an exact date of delivery for ground shipments. Express shipments are guaranteed barring any uncontrollable acts of God.

WHAT ARE MY SHIPPING OPTIONS & TIME FRAMES?

We offer UPS Worldwide Express shipping. Orders typically take 4-6 business days to arrive once your order is placed.
Business days are Monday through Friday, end at 12 a.m. EST, and exclude all federal U.S. holidays.

*Please keep in mind that international transit times could be subject to delays with customs. This is completely out of our control, and due to customs’ security measures.

WHAT FEES DO I HAVE TO PAY?

None! You will never receive a call from UPS saying you owe money for duties, taxes, customs, or brokerage.

WHAT COUNTRIES DO YOU SHIP TO?

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Gibraltar, Greece, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States.

HOW MUCH DO YOU CHARGE FOR INTERNATIONAL SHIPPING?

Rates for shipping depend on the total weight of your final order plus a 15% tax for duties, taxes, customs, and brokerage fees. There are no other fees or taxes you have to pay.

WHAT IS THE EXCHANGE RATE YOU CHARGE?

All items, shipping prices, and taxes are shown in U.S. dollars. The exchange rate you will pay is based on what your credit card company or bank is charging for that given day.

WHAT IS YOUR RETURN POLICY ON INTERNATIONAL ORDERS?

There are no return policy changes for international customers.
CLICK HERE to view our return policy.

HOW DO I TRACK MY ORDER?

When your order ships you will receive a UPS tracking number. Once you receive that email you can go to the UPS website and track your order.

MORE INTERNATIONAL SHIPPING QUESTIONS?

Email: sales@christmascentral.com
Phone: 1-844-726-8297 (or) 716-706-0321
Live Chat
Communication lines will be open during business hours:
Monday - Friday 8:30 am - 5:00 pm Eastern Time.
Excludes Holidays

CAN I CANCEL MY ORDER?

Unfortunately, once an order is placed we cannot cancel the order. Once you receive your order you are more than welcome to return it, but our standard return policy will apply.

CAN I RETURN MY ORDER?

If you change your mind about a purchase or no longer need the merchandise, you can return it to us for store credit or a refund provided that we receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first) AND merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.

DO I HAVE TO PAY FOR RETURN SHIPPING?

If you opt for store credit instead of a refund, Christmas Central will email you a pre-paid return shipping label. If you’re in need of a label please contact a Christmas Central representative. You will be responsible for printing out the label and taking the package to a UPS drop off location.

Note: Free return shipping is only available to the lower 48 states.

If you would prefer a refund back to the original payment method, you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable.

HOW DOES STORE CREDIT WORK?

Once your return has been processed, our returns department will email you your store credit code. The code will be for the full value of the merchandise returned; you can then use the code to place a new order.

WHERE DO I SHIP RETURNS?

Christmas Central
Attn: Returns
85 Innsbruck Drive
Cheektowaga NY 14227

DO I NEED AN RMA#?

Christmas Central does not use RMA#’s

DO I HAVE TO INCLUDE ANY PAPER WORK WITH MY RETURN?

Include a copy of your invoice with your email address.

HOW LONG UNTIL I RECEIVE MY STORE CREDIT OR REFUND?

Generally return processing takes 2-3 weeks, during peak holiday season it may take longer.

CAN I EXCHANGE MY ORDER?

To exchange an order please follow the return instructions. Christmas Central will send you a store credit that you can use to place a new order.

WHAT IF THERE IS A PROBLEM WITH MY ORDER?

Please promptly inspect items upon receipt, if there is a problem you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a Christmas Central representative. We cannot take back defective items after the stated time frame, if your item(s) breaks after normal use check your items manufacturer’s warranty. Christmas Central is not the manufacturer; any warranty will be honored by the manufacturer.

NON-RETURNABLE ITEMS

Unless we made a mistake in your order the following items are non-returnable under any circumstances:

Giant Everest Trees, Grand Teton Trees, Food Items, Patio Furniture Sets, Life-Size Nativities, Clothing, Shoes, Wigs

CONTACT CUSTOMER SERVICE:

Email: sales@christmascentral.com
Phone: 1-844-726-8297 (or) 716-706-0321
Live Chat
Communication lines will be open during business hours:
Monday - Friday 8:30 am - 5:00 pm Eastern Time.
Excludes Holidays

COLLECTION OF INFORMATION

Gordon Companies Inc., and Christmas Central collect your information to assist us in your order. This information is used to ship your order, and to help our customer service department correspond with you in case you are in need of any assistance. Customers may receive future communications by email, direct mail, or telephone. Any customer wishing to “Opt-Out” and be removed from the database simply needs to contact us by calling 716-706-0320, or emailing sales@christmascentral.com.

Before submitting information to the Service, please review this Privacy Policy carefully. By using or accessing the Service, you accept the practices described in this Privacy Policy. If you prefer that we not collect and process information about you, please do not provide it to us and do not access the Service.

We do not knowingly collect any personal information from children under 13. Where any such information is inadvertently collected, we will delete the information as soon as possible.

If you believe a child under 13 has provided us with personal information, please contact us by phone or email.

Additionally, Gordon Companies Inc. and Christmas Central use Google adWords’ conversion tracking software on every sale. All information is completely private and confidential, only pure anonymous numbers are tracked.

THIRD PARTIES

We will not disclose your personal information to any third party, except to the extent necessary to provide you with a requested service (i.e. shipping your product to you) or under circumstances required by law.

PRICING

Prices listed online at christmascentral.com, and all Christmas Central listings on Amazon.com, eBay., WalMart.com, or other marketplaces are subject to change at any time.

TRADEMARKS AND COPYRIGHTS

“Christmas Central,” “christmascentral.com,” and the Christmas Central logo are service marks of Gordon Companies, Inc., Cheektowaga, NY. Christmas Central is a trademark of Gordon Companies, Inc., Cheektowaga, NY. All titles, descriptions, images and product pages are copyrights of Gordon Companies, Inc. and Christmas Central.

ERRORS AND OMISSIONS

We strive to make sure that every listing is accurate and gives you all the information you may need. Christmas Central is not responsible for any typographical errors or omission of technical information. Please contact sales@christmascentral.com regarding any product questions.

CHANGES TO THE PRIVACY POLICY

Any changes to the privacy policy will be made here.