ChristmasCentral.com

Christmas Central

Search Our Store
Advanced Search
Shop Our Store!

What to do if your Santa's Best Christmas Tree Lights don't work

1.  What to do if a tree row will not light.
   
  A) Did the row ever light?
  • If yes, check the fuses located in the plugs. If the tree is a Constant On™ type it has additional special fuse bulbs. Do not attempt to change or remove the special fuse bulb. Intentionally tampering with the special bulbs violates the warranty. These bulbs have recessed bases that are white. All the other bulbs will have green bases. If the string set is white the recessed bulb will have a green base.
  • If no, plug the row into a separate working outlet, or a different working extension cord to ensure that the non-bladed connector on the row below or the tree cord itself is not defective.

B) Replace the fuses.

  • Fuses are located in the bladed end of the cord (end with prongs).
  • Make sure row is not plugged in first!
  • Slide the fuse holder open in the direction of the arrow.
  • Carefully pry the fuses out at the metal ends of the fuses from the fuse holder. Please do not pull on the glass part of the fuse.
  • Insert new fuses and close the holder. Plug in and see if row will light.
     

C) Check for loose, broken or missing lights.

  • Make sure the row is not plugged in.
  • Each light must be tight in the socket or the row may not light. If a bulb is burnt out or missing you need to replace those as soon as you notice them with the exception of Constant On™ current limiting lights (fuse bulbs).

D) Replacing light bulbs.

  • Make sure the set is not plugged in.
  • Remove the holder from the socket.
  • Remove the bulb from the holder.
  • Insert a properly working bulb into the holder.
  • Bend the wires up around the sides of the holder.
  • Insert the new bulb into the socket

E) If the tree extension cord has an on/off footpad check that the footpad has been stepped on to turn the tree on.

   
2. The row is only partially lit ½ on and ½ off. (Did it ever completely light)?
  A) Check for any loose or broken bulbs on the section that is not lighting properly.

B) Replacing light bulbs.

   
If none of these tips helps call the Santa's Best toll free number at 1.877.398.7337 for further assistance.

Before calling please have the following information available so we may promptly assist you.

  • Tree Name - example (Noble, Monterey, Natural Fir etc...)
  • Tree Height
  • Tree Model/Style Number
  • UPC Bar codes on retail packaging
  • Year Tree was purchased
  • What is the color of the bulbs on the tree?
  • Any brand name on the box
  • Which Row is not lighting properly?
  • What troubleshooting have you already attempted?
Choose Artificial Christmas Trees by Size   Choose Artificial Christmas Trees by Type
 

All trees ordered from Christmas Central come with a free Christmas Tree stand, and we also offer rotating Christmas Tree stands so that all 360 degrees of your tree can be shown off. Buy them both and save today. Why go to a tree lot year after year and have to string all your Christmas lights. Our Artificial Christmas Trees fold up for easy storage and can be used year after year. Our Artificial Christmas trees are high quality and made to last a lifetime. We carry only the best brands with the best lights. You won't find any corners cut with our trees. With a little time spent shaping your Artificial Christmas tree, you can make it look even better than mother nature herself. Be sure to checkout all of our Christmas Decorations to help you decorate your tree from the very bottom with one of our Christmas Tree Skirts, to the very top with one of our great looking Christmas Tree toppers. We also have a great line of Christmas ornaments to decorate your tree everywhere in between. If we don't carry it, you don't want to buy it.  All the manufacturers we deal with have up to a 15-year warranty on the tree and a 3-year warranty on the lights.

Learn More About Our Great Artificial Christmas Trees

Christmas Tree Decorating

Christmas Tree Shaping

 

Free ground shipping on orders over $77 - Click for details!
$17 Flat Rate Shipping To Canada - Click for details!
We Now Ship Worldwide - Click for details!
Christmas Central on the Today Show
Hospice Buffalo

Dave's Christmas Wonderland Logo
2675 Union Road at William
Cheektowaga, NY 14225
About the Store
Directions to Dave's
Dave's Store Ad

Copyright (c) 2008 Gordon Companies, Inc. All Rights Reserved
"Christmas Central," "christmascentral.com," and the Christmas Central logo are service marks of Gordon Companies, Inc., Cheektowaga, NY.
Powered by Fission Content Management SystemBuffalo Web Design & Web Hosting by 360PSG