ChristmasCentral.com Return & Cancellation Policy

We at ChristmasCentral.com take pride in our products and service. But while we strive for perfect product and delivery every time, we know that's not always the case. So if you have an issue with a product that doesn't work or otherwise isn't quite right, have a look at our return policy below. We hope this helps make every transaction as smooth as possible.

Unfortunately, at this time we cannot cancel your order once you have placed it.  If you have any other questions that aren't answered below, please see our contact us page for ways to reach customer service. 

Table of Contents (click the link to snap to that section):

• Returns on ChristmasCentral.com & Amazon.com purchases.
• Returns on the Christmas Central eBay store.
• Shipping times on returned product.
• Return addresses and other information
  
  

ChristmasCentral.com & Amazon.com Purchases

Because we at Christmas Central bring you one of the largest selections of seasonal merchandise on the web, our return policy has specific rules for our seasonal merchandise:

• THERE ARE NO BUYER'S REMORSE RETURNS OR EXCHANGES OF CHRISTMAS MERCHANDISE STARTING DECEMBER 1, 2009 (This includes orders placed this day and after this day)
  
  

Return Policy Rules

• ALL RETURNS MUST BE SENT BACK IN ORIGINAL PACKAGING AND WITH ALL ORIGINAL CONTENTS, OR THE RETURN WILL BE REFUSED.
  
  
• We provide a three (3) business day return policy.  Since ALL requests for returns - defective or not - must be made within 3 business days from the date you received your purchase, you must be sure to open your package immediately upon receipt.  Failing to do so within this time-frame will result in your return not being accepted.

• If you received damaged or defective merchandise, you must contact us to receive specific instructions about your merchandise.  Do not attempt to return anything prior to contacting us. 

• All buyer's remorse returns are subject to a 20% restocking fee.  (Buyer's remorse is an emotional condition whereby a person feels remorse or regret after a purchase.)
  
  Why do we have these restocking fees?  To save you money:
  
  This fee helps us keep costs (and thus prices) down when dealing with the return of items that are not defective. There are many costs associated with processing an order. If you buy something and then return it, the company has to deal with more costs to handle the return plus the credit card fees associated with putting the charge through then crediting it.

• Buyer's remorse returns will be at the buyer's expense.  ChristmasCentral.com will not pay the return shipping on these items, or the shipping fees it costs to get the items to you.  You will be credited for the merchandise only less the restocking fee.

• Unfortunately if your merchandise breaks down after our three (3) business day policy from normal use, please do not call us to return it. We cannot take it back due to the fact we do not know the elements in which the item was put in or used in.

Exceptions To Our Return Policy

• Unfortunately, any women's swimwear or intimates aren't returnable unless we made a mistake in your order or in shipping. This is New York State law.  In addition, no food items can be returned.

eBay.com Christmas Central Purchases

This information only applies to all merchandise purchased off of eBay from Christmas Central.

AS STATED IN EVERY eBay and eBay STORE LISTING FOR Christmas Central:

NO BUYER'S REMORSE RETURNS!

Please do not ask us to accept a return of merchandise for eBay purchases, unless it arrives damaged or defective.

Damaged or Incorrect merchandise:

eBay buyers have 3 business days to report any damages or incorrect merchandise that you may have received. If you do not report this to us within 3 business days, we will not be held responsible. If you received a damaged order or incorrect merchandise, please let us know right away and we will get it resolved as quickly as possible.

Additional Helpful Information

How long does it take to get new merchandise?

The following are shipping times on packages that are re-shipped due to damages or incorrect items. These do not reflect processing time.

• Ground: 2-6 Business Days to lower 48 States
• Ground Hawaii, Alaska, Puerto Rico: 6 Business Days
• Next Day Air: Delivered Next Business day after package leaves our warehouse
  
• 2-Day: Delivered 2 Business days after package leaves our warehouse
  
• 3-Day Select: Delivered 3 Business days after package leaves our warehouse
• FedEx Ground to Canada: 5-10 business days after package leaves our warehouse
• FedEx International Priority to Canada: 1-2 business days after package leaves our warehouse
• FedEx International Economy to the World: 3-5 business days after package leaves our warehouse

Business days are Monday thru Friday and exclude all holidays.

All Packages are insured.

International buyers that refuse packages will be at a loss.  The package will be abandoned and no refund will be issued.

Any packages that are refused will be at the customer's expense and will incur the 20% restocking fee. Customer will pay all actual shipping charges to the shipping address and back to ChristmasCentral.com

Packages that are returned because customer put the wrong ship-to address will be subject to paying all actual shipping fees associated with the package coming back to ChristmasCentral.com and then to re-ship the package back out to the correct address regardless of what you paid on your initial order.

Packages that are returned because customer was not there after the 3rd delivery attempt will be responsible for paying all actual shipping fees associated with the package coming back to Christmas Central and then to re-ship the package back out.  If you decide you do not want to re-ship, the merchandise will be subject to a 20% restocking fee.

Return and Exchange Information

We do not offer exchanges of merchandise. If you wish to exchange merchandise, it will be treated as a return and new order.

Please follow the information below in regards to returning your order due to Buyer's Remorse ONLY:

If you are making a buyer's remorse return, you do not need to email or call us.  Simply place your merchandise back into the original box it was sent in, with all original contents, and send it to the following address:

Gordon Companies Inc.
      ATTN: Returns
      2525 Walden Avenue
      Cheektowaga, NY
      14225

Please be sure to include a copy of your invoice and a note why your item is being returned.

Since we are not paying for the shipping costs of the returned item(s) you may send them back by any carrier you wish since you will be paying the shipping charges to get the item(s) back to us.  We recommend you do send your return back fully insured and traceable. 

 PLEASE NOTE:  IF YOU ARE RETURNING A DAMAGED OR DEFECTIVE ITEM YOU MUST CONTACT US.  DO NOT RETURN THE ITEM BEFORE CONTACTING US FOR INSTRUCTIONS.  THANK YOU!

When to expect your credit on returned item(s)

Please allow 2-3 weeks for your credit on your returned item(s).  If we can get you credited back sooner we will. Your credit will process the exact way you paid. 

Canceling an order 

As stated before, we are sorry we cannot cancel your order once it is placed.